Our Niagara Falls Commitment

Keeping workplaces, staff and guests safe is our hotels' primary focus.  Key public health measures are in place and we all share a responsibility to stay informed, be prepared, be flexible and follow health and safety guidelines.

At The Ramada Plaza, we have been working hard to implement physical distancing, limited contact and cleaning guidelines, which include:

*  limiting the number of people per elevator, pool area and fitness center

*  frequent cleaning and disinfection of high touch/traffic areas

*  Protective barriers at reception

CLEANLINESS AND WELLBEING

  We, pre-COVID-19, had rigorous cleaning procedures working with programs developed with Ecolab.  We have been working with them to enhance best practices and implement processes for overall health optimization.  You can expect to see evolved procedures in every area of our hotel:

Reception

*    Reduced contact at check in

*    Front Desk Barriers

*    Sanitizer Stations

*    Sanitized Key Cards

*    Paperless Check out

Guest Rooms

*  Reduction of in-room furnishings

*  Reduction of in-room high-touch items

*  New Laundry protocols

Public Spaces & Facilities

*    Increased frequency of cleaning high touch surfaces

*    Best practices for pools and all common area seating   

Food & Beverage

*    New standards and service approach to all aspects of our Food & Beverage department

We are committed to fullfilling all new standards introduced by Provincial and Regional Health Authorities for your safety and comfort.  We are confident that our team will apply their decades of hospitality experience to ensuring your safe enjoyment of Niagara Falls, Canada.

VIEW PUBLIC HEALTH GUIDELINES FOR HOTELS